Returns & Exchanges

If you are not entirely satisfied with your purchase, you have the option to return your items. You have ​5 days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it with the tags attachedPlease refer to our full Returns & Refund Policy for all information. 

Note that customised items such as pet ID tags with engraved message are non-returnable and non-refundable. 

Please email us with your order number and request to