Sunday Paws Limited offers exchange or refund of any full price item.
Returns or exchanges request must be made within 5 days from the date you received your order.
Item(s) must be shipped back to Sunday Paws HQ in Auckland, New Zealand within 3 days from the date of returns or exchanges request.
Your item must remain unused and in the same condition that you received it with the tags and packaging attached to be eligible for refunds & exchanges.
Note that customised items such as pet ID tags with engraved message are non-returnable and non-refundable.
We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed. Shipping charges are non-refundable.
Return postage costs are to be covered by the customer. We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.
A re-delivery fee of $7 will apply to NZ address exchanges. International re-delivery fees is available on request, please contact us here.
Items purchased using online Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.